Terms of service

Terms of Service

Welcome to OUTVAIL. By using this website and placing an order with us, you agree to the following terms.

1. About Us
This website is operated by OUTVAIL. Throughout the site, the terms “we”, “us” and “our” refer to OUTVAIL.

2. Products
We aim to display our products, colours and descriptions as accurately as possible. However, colours may vary slightly depending on your screen or device. Product availability may change without notice.

3. Orders
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where there is an error in pricing, stock availability, suspected fraud or other reasonable circumstances.

4. Pricing and Payment
Prices are shown in GBP unless stated otherwise. Payment must be made using one of the payment methods available at checkout. We may change prices at any time, but changes will not affect orders already accepted.

5. Shipping
Delivery times are estimates and may vary depending on location, courier delays, stock availability or other circumstances outside our control. Any applicable shipping charges will be shown at checkout.

6. Returns and Refunds
Returns and refunds are handled in accordance with our separate Returns & Refunds Policy. Please review that policy before placing an order.

7. Faulty or Incorrect Items
If you receive a faulty, damaged or incorrect item, please contact us through the contact form on our website as soon as possible with your order number and photographs where relevant.

8. Intellectual Property
All content on this website, including designs, logos, graphics, images, text and branding, is owned by or licensed to OUTVAIL and may not be copied, reproduced or used without permission.

9. Personal Information
Your personal information is handled in accordance with our Privacy Policy.

10. Website Use
You must not misuse this website, attempt to gain unauthorised access, introduce malicious software, or use the website for unlawful purposes.

11. Limitation of Liability
Nothing in these terms limits any rights you have under applicable consumer law. To the extent permitted by law, OUTVAIL is not responsible for indirect or consequential losses arising from use of the website or products.

12. Changes to These Terms
We may update these Terms of Service from time to time. Any changes will be posted on this page.

13. Governing Law
These terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales.

14. Contact
For questions about these Terms of Service, please contact us through the contact form on our website.