Refund policy

We want you to be happy with your OUTVAIL order. If you change your mind, you can request a return within 14 days of receiving your order.

To start a return, please contact us through the contact form on our website and include your order number and the item(s) you would like to return. We’ll then provide you with the return instructions and return address. Please do not send items back before contacting us.

Items must be unworn, unused and in their original condition, with any tags or packaging where applicable, and accompanied by proof of purchase. Unless the item is faulty, damaged or incorrect, return postage is the customer’s responsibility. We recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.

Once your return is received, we’ll inspect the item and confirm by email whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow a few working days for the refund to appear, depending on your bank or payment provider.

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible through the website contact form with your order number and clear photos of the issue. We’ll review it and arrange the appropriate replacement, refund or other resolution.