How long will my order take to arrive?
Most OUTVAIL items are made to order. Please allow approximately 5–10 working days for production and delivery.
Will I receive tracking?
Yes. Tracking details are provided once your order has been dispatched.
How much is UK delivery?
UK delivery is free on orders over £25.
How do I choose the right size?
Each product page includes sizing and fit information. We recommend checking the size guide before placing your order, as fits can vary between garments.
Can I return an item?
Yes. You can request a return within 14 days of receiving your order, provided the item is unworn, unused and in its original condition. Please see our Refund Policy for full details.
What if my item is faulty or incorrect?
Contact us through our website contact form with your order number and photos of the issue. We’ll review it and arrange an appropriate resolution.
Are OUTVAIL products made to order?
Yes. Most OUTVAIL products are produced to order rather than held as large quantities of finished stock. This helps us avoid unnecessary waste.
Where is OUTVAIL based?
OUTVAIL is an independent British clothing brand, with our designs created in the UK.
How can I contact OUTVAIL?
Use the Contact page on our website. We aim to respond within 1–2 working days.